Comments on: Dear Steve: What does Apple have against Puerto Rico?

By: Arrow57

Arrow57 — Fri, 06 Aug 2010 18:46:59 +0000

Apple is just a bunch of morons. I wrote to Apple addressing my concerns about the issue. As far as am concerned is a discriminatory and unfair policy.

Screw them. I’m going with Motorola instead.

By: Peter F

Peter F — Tue, 03 Aug 2010 00:01:06 +0000

I just received an email from Apple saying that my order has been reinstated!!!

I also emailed Steve about this issue a couple of weeks ago but didn’t got a response either.

By: previso

previso — Sat, 31 Jul 2010 03:39:50 +0000

Maybe they got you confused with Puerto Rico in Hidalgo County, Texas. (location is 26°38’57″N 98°20’43″W), and they would’nt want to deliver there.
(chill, I’m also from P.R. Here in SC they don’t believe we’re citizens)

By: Bob

Bob — Wed, 28 Jul 2010 17:50:04 +0000

It seems DACO is working on it: http://www.elnuevodia.com/dacoreclamacarcasasgratisparaclientesdeliphone4-749686.html

By: Jose

Jose — Wed, 28 Jul 2010 05:40:26 +0000

Back when Steve held that press conference about the ‘Antennagate” a few days ago, I lost count of how many times he repeated that they love their customers. He forgot to say: “unless you live in Puerto rico” This is where giants fail. A few years back, when Palm was already in financial trouble, I paid $499.00 to the Palm online store for a Windows Mobile Treo Pro, on pre order. It was shipped to my house the same day of the release without hesitation. After a moth, some people started noticing hairline stress marks on the housing of the first batch of units and Palm decided to do the right thing and offer replacement units to those with the problem. Now, this problem never made it past some technical blogs and calls to customer service, it was never mainstream. Palm did not have to wait for CNN or Consumer Reports to report about it for them to act on behalf of their customers. I emailed Plam and they generated an RMA number and sent me a brand new revised unit via FedEx to my home, guess where? Puerto Rico. Palm did not care where I lived, did not cake the first day when I preorder the phone. Their customer had a problem and they took care of it, is that simple. Palm never held a press conference to tell me how much they love me as a customer, but came true when I needed them. These actions were taken by a company that was struggling to keep their stock at around $10.00. Not the supper mighty Apple, that has solid numbers and profits that are only exceeded by MS and oil companies. I ask myself, Who truly loves their customers?

By: vernon

vernon — Wed, 28 Jul 2010 01:42:54 +0000

Seems that many are surprised that Puerto Rico many times are treated a bit differently when dealing with purchases from continental USA.
Reasons used… We don’t there… Or we charge much more to ship there (UPS Fedex or aircargo) We aren’t set up to do Customs paperwork…… which is not needed…And please send it by US mail as the smart companies do… For 40 years I believe I’ve heard most of the reasons/excuses.
Please don’t be surprised. This has been going on for years. Even after the PR Gov’t passed a law that if a company treats PR as an international destination the PR Gov’t will by legal means forbid that company from doing any business in PR.

By: Luis

Luis — Wed, 28 Jul 2010 01:36:39 +0000

Very good letter. You write everything I also think. I could tell you to try again your order, I heard of many people who placed their orders during the pre-orders and their orders where cancel because the system was overload and their the orders where duplicate. Maybe your call to fix the address raise a flag duplicating it and the system cancel it. I ordered mine online at AT&T and get it 13 days later, however I read your complaint is with the Apple store, not AT&T. There should be something more… Did you know that the servers that Apple use are HP and build here in Aguadilla, Puerto Rico? Also the data centers for this servers are monitored here. There is not need to ship this small items from the US to PR with all these exportation declaration forms. Customs don’t even open it, the only use for it is for the treasury or environmental agencies. We manufacture and export ITAR controlled products and in the ITAR guidelines the control is very strict in software, hardware and missile technology, but Apple products are toys with the kind of technologies we manufacture and develop in the island for the DoD.

Don’t get frustrated, try the order again. Use AT&T and if you still not feel happy with Apple decision, you can fill a inquiry with the Federal Trade Commission. They will investigate any practices, customer violations and even if a monopoly exist. That is like DACO here.

http://www.ftc.gov/
https://www.ftccomplaintassistant.gov/

You will receive your reply if this agency start a investigation and Mr. Steve Jobs will know where Puerto Rico is located if he don’t know yet. A company needs to satisfy it’s customers and their shareholders and I know there should be a lot of puertorricans with AAPL stocks. It’s good to CC your congress representative. You can see how Fortuno when he was our congress representative block a merge between satellite radio companies until they agree to offer service to the Caribbean. http://www.orbitcast.com/archives/interesting-merger-comments-from-puerto-rico-reps.html

By: rauk

rauk — Tue, 27 Jul 2010 21:01:06 +0000

See this as an opportunity to get a better phone than the iphone. I.E. an android phone.

By: Luis Benitez

Luis Benitez — Tue, 27 Jul 2010 21:00:54 +0000

Hope Steve responds soon!